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Service Standards

EN 15838 Customer Contact Centers Standard

  • Information References (Referenced Standards)

  • Terms and Definitions

  • Management Strategy and Policy

  • Customer Representatives

  • Infrastructure

  • Processes

  • Customer Satisfaction

  • Social Responsibility

 

ISO 9001 Quality Management System

  • Information References (Referenced Standards)

  • Terms and Definitions

  • Quality Management System

  • Management Responsibility

  • Resource Management

  • Product Realization

  • Measurement, Analysis, and Improvement
     

ISO 10002 Customer Complaint Management Standard

  • Information References (Referenced Standards)

  • Terms and Definitions

  • Guiding Principles

  • Complaint Handling Framework

  • Planning and Design

  • Operation of Complaint Handling Process

  • Maintenance and Improvement
     

ISO 27001 Information Security Management System

  • Security Policy

  • Information Security Organization

  • Asset Management

  • Human Resources Security

  • Physical and Environmental Security

  • Communication and Operation Management

  • Access Control

  • Information Systems Acquisition, Development, and Maintenance

  • Information Security Incident Management

  • Business Continuity Management

  • Compliance
     

OHSAS 18001 Occupational Health and Safety Management System

  • Information References (Referenced Standards)

  • Terms and Definitions

  • OHS Management System Elements

  • Implementation and Operation

  • Management Review
     

SA 8000 Social Responsibility Management System

  • Planning

  • Implementation

  • Control
     

ISAE 3402 Technical and Financial Assurance Report

  • Planning

  • Evaluation

  • Reporting

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